Support & Contact Information

Contact Information  Mad River Consulting (a.k.a. MadRiverDesign) is the design and development branch of the business, and Darlene McCormick is the founder. Cathi Eliopoulos provides assistance and customer support as needed. Several subcontractors with varied areas of expertise are utilized. We collaborate with other business resources on a regular basis. Contact information is at the bottom of each page and each email.

  • Phone 802-496-4940 (cell phone number is in the voicemail message)
  • Email is our preferred method of communication. It is cost-effective, allows efficient and defined transmittal of information and attachments, and provides a record of communications.
  • We limit the visibility of our fax number due to excessive abuse and decreasing need. Our I-fax number is 802-329-2141. You may fax to this number at any time. Your fax is emailed to us and we print it.

Tech Support  MadRiverWeb is the website hosting and email branch of the business. If you are experiencing website visibility or email problems, please see our tech support page for instruction.

Traffic Statistics (Stats)  When you host your site with MadRiverWeb, you have access to website statistics.

Listings Maintenance  If MadRiverConsulting maintains listings on your website, please send updates, additions, deletions to updates. This will ensure that your listings are updated in a timely manner by copying multiple people.

Testing Your Site  We advise that you periodically test the functional parts of your website such as order and inquiry forms. Occasionally an ISP makes system changes that trigger other undesirable results such as a broken form script. We recommend that you test your forms once a month to make sure they are working properly, and let us know if you suddenly see a drop-off in form or email inquiries.

WHOIS  Check the availability of a domain name or the details of your registration. A second service is Internic.

View Projects and Client References

 

Business Hours  Mad River Consulting, like many computer companies, keeps late business hours, generally 10:00 am to 9:00 pm, by appointment. Often we are working late into the evening and early morning and over the weekend, so getting your information to us in a timely manner increases the likelihood of quicker turnaround. We often make a trip to the post office between 4 and 5 pm and are available to stop by your office for pick-ups and drop-offs.

  • Office hours are Mon,Tue 10 am to 9 pm; Wed,Thu,Fri 10 am to 4 pm; some Saturdays and Sundays.
  • We will likely be closed for part of one or two weekdays and some weekends for exercise/sports activities and these days vary.
  • We are closed Wednesday and Thursday evenings.
  • Rarely are we available on the weekends in the summer

Business Office and Appointments
Mad River Consulting is a home-based business located at 3370 North Fayston Road, North Fayston, VT, see map for directions. We have a networked office where we welcome clients and prospects to meetings and consultations, provide training, and hold photo shoots by appointment. Often client appointments are held at the client's office where client materials and computer systems may be easily accessed. Our office is accessed through the upper front door. If you are in the area and wish to drop off some materials, you may leave them inside the garage. Please provide advance notice when possible. We may be available to greet you if in the office.